It starts with a guided inquiry form. Submissions are reviewed to ensure alignment. If it is a good fit, you will be invited to a discovery call to discuss your goals, scope, and next steps.

We are a Squarespace-focused agency, but we also work across multiple platforms, including Shopify, Wix, WordPress, and Showit.

You do not need to worry about which platform you are currently using. Whether you are starting fresh or already established, we will choose, or work within, the platform that best supports your goals.

You do not need to decide upfront.

Add-ons are identified and recommended during discovery or once the project direction is clear, based on your goals, timeline, and existing assets.

Add-ons may:

• Be layered in as needs arise

• Be added during or after a project (based on scope and availability)

• Support Brand, Website, or Content Marketing engagements

Add-ons are entirely optional. Not every project requires additional support, and we will never suggest an add-on unless it meaningfully enhances the core scope of work.

Add-ons are designed to support core services and are typically booked alongside a Brand, Website, or Content Marketing engagement. Standalone availability is evaluated on a case-by-case basis to ensure alignment and quality of execution.

Yes. We understand that branding and creative work are an investment.

We offer a payment plan that divides the total investment into four payments. To begin a project and secure your spot on the calendar, a 50% deposit is required. The remaining balance is due upon project completion, as outlined in your proposal, and is paid according to the agreed schedule.

All payment terms are clearly communicated before onboarding.

Timelines vary by service and scope, but all projects follow a structured, guided process with clear milestones. Estimated timelines are shared before onboarding.

Each service includes a defined number of revision rounds, outlined clearly in your proposal. This ensures focused feedback, efficient progress, and a polished final result.

Yes. Ongoing support is available by invitation or mutual alignment and is designed for brands seeking continued clarity, consistency, and strategic guidance beyond launch.

That is exactly what the inquiry and discovery process is for. You do not need all the answers, just clarity around where you are and where you want to go.